MRS BOIKANYO O KHUMALO
Administrative and Office Support Professional
100 Jozini Street, Moreleta park, 0181, PRETORIA, South Africa.About
Highly effective and results-driven administrative professional with a proven track record of optimizing office operations, executive support, and stakeholder engagement. Proven ability to streamline complex scheduling, manage high-level correspondence, and ensure confidential documentation, consistently enhancing workflow efficiency and delivering seamless support to senior executives. Adept at leveraging strong organizational and strategic thinking skills to drive operational excellence and foster a high-functioning office environment.
Work
University Of South Africa
|Operations & Office Support
Pretoria, Gauteng, South Africa
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Summary
Managed comprehensive operations and provided pivotal office support, ensuring seamless administrative functions and executive efficiency within a large academic institution.
Highlights
Orchestrated over 50 executive meetings annually, meticulously managing agendas, catering, and logistics to ensure seamless execution and high-level participation.
Maintained comprehensive and accurate records and documents, ensuring 100% compliance with company policies and contributing to robust information governance.
Streamlined executive travel bookings using TravelIT, enhancing efficiency and saving significant time for senior leadership.
Collaborated cross-functionally with Supply Chain, Legal, and Finance departments to accelerate procurement and approval processes, improving operational workflow.
Managed and reconciled municipal account payments via organized spreadsheets, reducing payment delays and ensuring timely financial operations.
Managed office supply inventory and procurement, ensuring timely stock replenishment and preventing operational disruptions due to shortages.
Impact Meter Services
|New Applications Processor
N/A, N/A, N/A
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Summary
Processed and verified client applications, ensuring high accuracy and compliance for Impact Meter Services, and managing high-volume client inquiries.
Highlights
Processed and verified an average of 10+ client applications daily, achieving 100% accuracy and strict compliance with regulatory requirements.
Managed high-volume client inquiries, reducing response time by 30% through proactive communication and timely updates, significantly enhancing client satisfaction.
Ensured exceptional data accuracy by meticulously updating records, achieving a 98% error-free processing rate and consistently meeting critical deadlines.
Facilitated monthly financial transactions, accurately processing client payments, which reduced discrepancies by 20% and enhanced account reconciliation efficiency.
Dr. BSL Khumalo And Associates
|Receptionist
N/A, N/A, N/A
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Summary
Provided professional front-desk services and comprehensive administrative support, significantly enhancing client experience and operational efficiency for Dr. BSL Khumalo And Associates.
Highlights
Greeted and welcomed over 30 clients daily, cultivating a professional and friendly front-desk experience that enhanced client perception.
Managed appointment scheduling with high efficiency, significantly reducing booking conflicts and improving overall client satisfaction.
Accurately entered client information into the system with 99% accuracy, ensuring smooth and reliable administrative processes.
Organized and maintained extensive paper and digital filing systems, ensuring efficient document retrieval and accessibility.
Addressed client inquiries and efficiently directed them to appropriate staff, reducing wait times and enhancing service delivery.
Old Mutual Group Schemes
|Financial Advisor
N/A, N/A, N/A
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Summary
Advised clients on group savings, insurance, and investment products, empowering informed financial decisions and fostering strong client relationships at Old Mutual Group Schemes.
Highlights
Provided comprehensive financial advice on group savings, insurance, and investment products, tailoring solutions to client needs.
Simplified complex financial options, enabling clients to make well-informed decisions regarding their investments and savings.
Guided clients in selecting optimal financial plans aligned with their specific needs and long-term goals.
Provided consistent follow-up and ongoing support to clients, addressing queries and ensuring sustained satisfaction.
Maintained accurate and up-to-date client records, ensuring data integrity and compliance for financial reporting.
Cultivated strong, trust-based relationships with clients through exceptional communication and service, fostering long-term engagement.
Education
University Of South Africa
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Degree Bachelor
Information Science
University Of South Africa
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Higher Certificate
Business Management
Rosebank College
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Diploma
Business Information Technology
Skills
Office & Administrative Management
Executive Administrative Support, Multitasking & Time Management, Customer Service, Front Desk Management, Meeting & Catering Arrangements, Travel Scheduling, Office Operations Optimization, Workflow Efficiency, Confidential Documentation Management, Complex Scheduling, Stakeholder Engagement.
Software & Enterprise Systems
MS Office Suite (Word, Excel, PowerPoint, Outlook), Oracle ERP, Archibus, TravelIT, Zoom, Microsoft Teams, Adobe Acrobat Pro, Database Management, Software Applications (Excel, Access).
Business Operations & Finance
Business Administration Principles, Communication in Business Environments, Procurement & Approval Processes, Financial Transaction Processing, Account Reconciliation, Record Keeping, Inventory Management, Client Application Processing, Regulatory Compliance, Data Accuracy, Financial Advisory, Investment Product Knowledge, Client Relationship Management.